Return & Shipping Policy
Please choose carefully as we do not offer refunds for an incorrect purchase or change of mind. If for any reason you are not completely satisfied with your purchase we will offer an exchange within 7 days from the time you receive the goods. Email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems. Please note no exchange is offered on sale goods or special orders.
This exchange policy does not apply to bicycles or goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Pedal and Thread will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Following an online order, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via the delivery method of your choice within 1-5 working days. If you wish to query a delivery please contact us at email@example.com